Thank you very much for choosing our product. In order to ensure your satisfactory use experience, we hereby remind you of the following after-sales service provided by:

Our products enjoy 12 months of warranty service from the delivery date, if any quality problems during the period, please feel free to contact us, our customer service team will quickly provide you with a solution.

According to industry practices and our related after-sales service policy, due to the particularity of reagent consumables products, they may be due to a variety of uncontrollable factors affect quality, such as storage conditions, use environment, operation methods, etc., therefore, for sold reagent consumables products, we cannot provide the replacement or refund within the period of quality assurance service.Please check the packaging integrity immediately after receiving the reagent consumables, and store and use it in strict accordance with the requirements of the product specification.Once opened, no matter whether the product achieves the expected effect or any problems occur during the use process, our company will not be liable for the quality assurance unless there is an obvious delivery error or defects when the product leaves the factory.

For any operational questions, fault reports or maintenance requirements, please send an email to erunts@xayingrun.com or call our 24-hour service hotline 400-178-0085,We will respond and address it as soon as possible.

For the return and exchange requirements, please refer to the attached user manual or visit our official website for the specific process, and submit the application according to the guidelines under the return and exchange conditions.

We value the needs of every customer, and are committed to providing high quality and efficient after-sales service. If you have any suggestions or comments about our products or services, you are always free to communicate with us.

Thank you again for your trust and support for us. We look forward to establishing a closer cooperative relationship with your company in the future.